Claims Assistance

Reporting your Claim

• Alert our office about your claim as soon as the situation permits.
• If your loss or damage is not an emergency, please call our office during business hours or the next business day. 
• Call  (519) 746-1151 or toll free (800) 576-7166
• We will get the claims process started and review things like your policy deductible and what your options are in order to maintain your claims free discounts.

After Hours Claims Emergency – 24 / 7

• We have a direct line for you to call the Insurance Company for emergency claims – see the list of companies below. 
• If you have a small claim we recommend you call our office first.

What Information should I have ready when reporting my claim?

1. Your insurance company name and policy number.
2. Police report with report number and information about any other parties involved in the claim.
3. Where you can be reached during the day and evening.
4. Your email address.
5. Keep any information related to your claim ready when your adjuster calls.

Claims Contacts

• Write down the names and contact numbers of the people who call you about your claim.
• In some cases, the adjuster and the insurance appraiser will both be in contact with you.
• Call us anytime with your questions or concerns.

Should I Make a Claim or Not?

• There are some situations where you are wise to consider whether or not you should present a claim. We can help you decide.
• Is the loss greater than my policy deductible?
• Is it covered?  Remember that your policy has limits and exclusions that mean some losses are not covered.
• Will my premiums increase?  If I make a claim will the premiums increase beyond the settlement I receive from the insurance company?  We will give you advice on how best to proceed, that’s what brokers do.

Our Commitment - We commit to continue to provide you with personalized, quality service that includes professional insurance advice, ongoing policy maintenance and claims support that you need and deserve.